If the video isn't playing, make sure you've completed the following steps.

1. Refresh your browser.

2. Check you're running the latest version of Chrome, Firefox or Safari - we recommend using Chrome for the best experience.

3. Run our Browser Check to make sure your browser is compatible.

5. Run a browser speed test- you will need a minimum of 2.5Mbps to watch any video. For HD video will require at least 4Mbps and 4K video will require a minimum of 15Mbps to play smoothly.

4. Logout and restart your browser.
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